| Q: |
How long will it take to receive my order? |
| A: |
Depending on where you live, the amount of time that it will take for your order to arrive will vary according to location. Usually, it should not take more than one week.
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| Q: |
What if I live outside the U. S.? |
| A: |
We are, of course, willing to ship products outside of the United States. However, there may be a substantial increase in price due to shipping distances, packaging, and insurance. To discuss your location or situation further, please contact us through our E-mail page.
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| Q: |
Where's my order?! |
| A: |
If you feel that your order is taking a substancial amount of time to be received, contact us at inquiry@magicalholiday.com with your order number and we'll get back to you as soon as possible.
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| Q: |
My [product] is broken! Can I get another one? |
| A: |
If your product arrives damaged, please return it with your order number to the enclosed address and a new one will be sent to you as soon as it is received. If that particular item is no longer available, you may choose a similar product or request a refund.
|
| Q: |
Why won't the shopping cart feature add my items? |
| A: |
Please make sure that you have your "cookies" enabled. To do this, consult the Help topics in your internet browser's settings.
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| Q: |
I changed my mind. Can I get a refund? |
| A: |
Refunds are only available on unopened merchandise or if your product arrived damaged and it is no longer available for exchange. Return the package to the address enclosed and payment will be sent to you for the full amount as soon as it is received. |
